Privacy Policy

Who are we?

Shenzhen GrowattSmten New Energy CO., Ltd(known as GrowattSmten) is dedicated in becoming the world class new energy solution provider, will build an intellectual solar monitoring software. GrowattSmten will provide remote monitoring for your solar plant through ShineServer.

The processing of personal data, such as the name, address, e-mail address, or telephone number of a data subject shall always be in line with the General Data Protection Regulation (GDPR), and in accordance with the country-specific data protection regulations applicable to the GrowattSmten. By means of this data protection declaration, Growatt would like to inform the general public of the nature, scope, and purpose of the personal data we collect, use and process. Furthermore, data subjects are informed, by means of this data protection declaration, of the rights to which they are entitled.

GrowattSmten will strictly comply with law and regulations, obey following privacy protecting principle to provide safer and more reliable service.

  • 1、Safety and reliability: GrowattSmten would avoid your information leakage, damage and loss with reasonable information security technology and management procedures.
  • 2、Personal choice: GrowattSmten will provide you convenient information management option for you to make right choice, manage your personal information.
  • 3、Protect communication secret: GrowattSmten will strictly comply local law and regulations protect your communication secret, providing safe communication service.
  • 4、For enhance GrowattSmten service, GrowattSmten would only collect necessary information.
  • 5、GrowattSmten will try to make clear expressions to introduce privacy policy, for your to understand how GrowattSmten collecting information.
  • 6、During each step of designing for product and service, combine with law, product and design reasons to protect your privacy.

  • This privacy policy will explain following objectives:
  • What information we collect?
  • How we use your information.
  • What rights you have?

  • Hope you could read carefully this privacy policy, understand how we collect and use the information to help you to make suitable choice.

  • If you use service from GrowattSmten means you already accept our policy. Besides all the terminologies used in this privacy policy will have the same meanings with above terms and conditions.

    The information GrowattSmten collect

  • GrowattSmten will based on legal, right and necessary principles to collect needed information to achieve our functions.
  • 1.1 The information you give to GrowattSmten
  • 1.1.1 The information when you register.
  • The user name, email or mobile number would be only used for login verification GrowattSmten will encrypt your information for privacy policy.
  • 1.1.2 The uploading information when you are using service.
  • For example, when you are using ShineServer upload your portrait.

  • 1.2 The information when you are using GrowattSmten service.
  • 1.2.1 Location information
  • When you are using service which needs recording location, GrowattSmten may record your equipment location information for providing certain service.
  • When you are using GrowattSmten service, will always been asked to approve for your IP address, GPS location.
  • GrowattSmten may get the third-party cooperation service’s information. For example if you use your user account to login third-party cooperation service GrowattSmten will get the third-party cooperation’s service name, login time and so on.

    The personal data would be used for

  • GrowattSmten will strictly comply local law and regulations would used the collected information for following objectives, if GrowattSmten will used it for other objectives, GrowattSmten will explain for you and ask for permission.
  • • Provide service for you.
  • • Fulfil your customized needs like : language setting, location setting and personal help service.
  • • Product development and service optimization. Like: when GrowattSmten system is down, GrowattSmten will record and analysis systemic error information and optimize GrowattSmten service.
  • • Safety Guarantee: GrowattSmten will use your information for authentication, safety precaution, anti-fraud detection, archive backup, client’s safety service and so on.
  • • Software management, like software certification, software updating and so on.

  • For better customer experience and better service improvement purpose or other usage with client’s acceptance, comply with local law, GrowattSmten may use certain part of information for other GrowattSmten service, like when you are using one of GrowattSmten service, your information may be used in other GrowattSmten service to display your customized service.

  • To ensure the service safety, help GrowattSmten to get better understanding of ShineServer’s working status, GrowattSmten may record certain information. Like: GrowattSmten may record the frequency you use ShineServer, error information, total usage condition, performance data and source of ShineServer. GrowattSmten will not integrate your information with our analysis software.

    how to manage your information

  • 3.1When you are using GrowattSmten service, you can visit, modify or delete your registration information and other personal data, also you can follow the instruction to contact GrowattSmten. The scope and method of you visit, modify and delete your personal information would depends on what type of service you choose. Like: if you used service concerned with location, and do not want to share you location, you can turn off GPS of your phone or let your ISP to turn off it.

  • 3.2 GrowattSmten will follow this policy to achieve product or service functions to collect or use your data. If you find GrowattSmten against the law, regulations or agreement to use your personal information you can ask GrowattSmten to delete your information. If you find GrowattSmten collect or store wrong personal information you can ask for modification. Please contact GrowattSmten with contact detail in this policy.

  • 3.3 When you are visiting, modifying, deleting your personal information, GrowattSmten may ask you to do the authentication to ensure the safety of your account.

  • 3.4 Please understand as there are terms from technical part, law or supervision, GrowattSmten may not fulfill all your needs, GrowattSmten will answer your request in a reasonable period of time.

    how we share information

  • GrowattSmten comply with local law and regulation, has strict limitation on information sharing, like:
  • 4.1 With your permission GrowattSmten may share your personal information to third-party.
  • 4.2 For external processing purpose we may share your information to third-party cooperate partners(Third-party service provider, subcontractor, distributor, advertisement partner, ShineServer developer who may not in your local jurisdiction)
  • 4.2.1 Provide you our service.
  • 4.2.2 Achieve purpose of ”how GrowattSmten use collected information” part.
  • 4.2.3 Comply with GrowattSmten” Service agreement” or this policy’ obligations.
  • 4.2.4 Understand, approve and improve GrowattSmten service. Like if GrowattSmten use your data to third-party partner we will encrypt, cryptonym to protect your information.

  • 4.3 GrowattSmten may revel your personal data for following reasons.
  • 4.3.1 Comply with local law and regulations.
  • 4.3.2 Comply with court decision or other regulations.
  • 4.3.3 Comply with requests from government or other legal organization.
  • 4.3.4 GrowattSmten has reason to comply with law and regulation.
  • 4.3.5 To comply with service agreement or this policy, restricted in order to safeguard public interest, to protect GrowattSmten, clients or other clients or employees safety or other legitimate

    GrowattSmten may send you message.

  • 5.1Information push
  • When you are using GrowattSmten service, GrowattSmten may send you email, text message, message and push notification.
  • 5.2 Announcement with service
  • When necessary(like system maintenance to pause certain service) GrowattSmten will send you announcement about service, you may not cancel this announcement.

    Terms and location of information storage.

  • 6.1 location of information storage.
  • GrowattSmten comply with law and regulations, all the domestic information would be stored in domestic area.
  • 6.2 Terms of information storage.
  • Generally, GrowattSmten keeps your information for shortest time. But under following conditions GrowattSmten may modify the storage time.
  • 6.2.1Comply with local law and regulations.
  • 6.2.2Comply with court decision or other regulations.
  • 6.2.3Comply with requests from government or other legal organization.
  • GrowattSmten has reason to comply with law and regulation.
  • 6.2.5 To comply with service agreement or this policy, restricted in order to safeguard public interest, to protect GrowattSmten, clients or other clients or employees safety or other legitimate

  • When GrowattSmten product or service terminated, GrowattSmten will use like push announcement, pubic announcement to inform you and delete or cryptonym you personal information.

    Information security

  • GrowattSmten will provide security to you information to avoid loss, improper using, unauthorized visiting or exposing it.
  • 7.1 GrowattSmten will comply with local law and regulations to protect your information.
  • 7.2 GrowattSmten will provide suitable security protects to protect your information. Like GrowattSmten will use encrypt technology(TLS, SSL), cryptonym to protect your information.
  • 7.3 GrowattSmten set up special management system, procedures and organizations to protect your information. Like GrowattSmten strictly narrow the authorized people, ask them to obey secrecy obligations and monitor them.
  • 7.4 If there is any personal information disclosure cases GrowattSmten will start emergency preplan and will inform you with push announcement or public announcement.

    Scope of work

  • All GrowattSmten service would fulfill this policy. With certain service has its specialized privacy request, if there is difference between this policy and specialized privacy request, please follow the specialized request.
  • Please notice this policy is not fit for the service provided by other company or individuals. Like you login GrowattSmten account to use other company or individual service.
  • If you use the third-party service you should accept their privacy policy, so you need read carefully.

    How you data transfer globally.

  • GrowattSmten is a multinational company which means GrowattSmten may process your data in other country, the data protecting law may be different in these countries. Under this condition, GrowattSmten would ensure the collected data comply with this policy and local law. Including the EU data transfer to non EU approved countries or areas, GrowattSmten would use legal mechanism, like sign up EU Committee approved contract terms and conditions to ask your permission of transfer data.

    The right of data owner

  • When GrowattSmten process or take your personal data at any time you have following rights:
  • • Access right, you have the right to get your data from GrowattSmten.
  • • Correction right, you have the right to correct your data from GrowattSmten if it is incomplete or incorrect.
  • • Discard right, with certain conditions you can ask GrowattSmten to delete your information
  • • Process limit right, under certain conditions you can ask GrowattSmten to limit the process of your data.
  • • Transfer right, you have the right to transfer your data from GrowattSmten to another organization.
  • • Reject right, you have the right to reject some process like direct marketing.
  •   Reject auto process right you have right to reject auto process’s legal effect.
  • • Judicial examination power, if the organization reject your access right GrowattSmten will explain the reason to you.

  • When processing your personal data if there is involved for third party will send above requests.

    Acceptance of this policy

  • By accept this privacy policy means you allow GrowattSmten to process your personal data for certain purpose. When GrowattSmten process your personal data, GrowattSmten already get your permission. If GrowattSmten ask you to provide sensitive data, GrowattSmten will tell you the reason and how to use the data, you can reject the request at anytime.(Contact email: service@ginverter.comservice@smten.com)

    Compliant

  • If you want to complain how GrowattSmten process your personal data or how to process your complaint you have the right to complain to regulatory authority, organization data protection representative, data protection office or GDPR owners

    Contact GrowattSmten

  • If you have any doubt or other matters you can follow our instruction fill up the form and send your doubt to service@ginverter.comservice@smten.com. After verify your user identification GrowattSmten will reply your question as soon as possible.

    Modify

  • GrowattSmten may modify this privacy policy. If the modification may cause your loss GrowattSmten will inform you by email or reminder at front page, under this condition if you still use GrowattSmten service means you accept our modifications

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